Questions and Answers | From Sagalt

Frequently Asked Questions

🛒 How can I place an order?
Once you've added all your items to the cart, click the “Checkout” button on the cart page.
We'll guide you through a quick and easy purchase process.

💳 What payment methods do you accept?
We accept payments via credit cards, Google Pay, and PayPal.

🔒 Is my personal information secure?
Yes! Our website uses SSL (Secure Socket Layer) encryption to protect all personal data during checkout.
For more details, please refer to our [Privacy Policy].

📦 How does shipping work?
We partner with suppliers and craftsmen from around the world to offer you unique and affordable products.
That means orders are shipped from various locations — including the U.S., Germany, China, India, and more.

⏱️ What is the estimated delivery time?
Because items are shipped from different countries, estimated delivery time is between 14 to 30 business days.
If your package hasn't arrived yet — don’t worry, it’s on its way! 😊

❌ Can I cancel my order?
Yes, you may cancel your order within 24 hours of purchase. Just contact us by email within that time and include the reason for cancellation.

💵 How long does a refund take?
All refunds are processed within 24–48 hours, and the funds will appear in your account based on your payment provider's timeline.