Terms of Use | Massagelt
Terms & Conditions – Massagelt
Welcome to the Massagelt website (“the Site”). By using this site and its services, you agree to the following terms and conditions. Placing an order on our site constitutes your acceptance of these terms, so we recommend reviewing them carefully.
1. Services
The site offers a variety of wellness and massage-related products, supplied by external vendors and shipped directly to customers via international delivery services. Product and shipping availability may vary based on location and supplier stock.
2. Cancellations & Changes
You may cancel your order within 14 business days from the date of delivery, in accordance with consumer protection laws.
Refund requests must be submitted within the same period and will be processed within 14–30 business days of receiving the returned item, per our refund policy.
To cancel your order, please email us at support@massagelt.com with your order details.
In case of buyer's remorse, a 5% cancellation fee or $30 USD (whichever is lower) will apply.
If the product has already shipped, the customer must wait for delivery and return it according to customer service instructions.
We reserve the right to cancel orders in the event of supplier unavailability or unexpected logistical issues.
3. Product Availability & Delivery Areas
Product availability depends on our suppliers’ stock. Some items are shipped from international warehouses, and delivery times may vary accordingly.
We reserve the right to limit shipping zones at our discretion.
4. Shipping Policy
Estimated delivery times range between 14–30 business days, depending on your location and the shipping provider.
Products are shipped from third-party suppliers worldwide, including the U.S., China, India, and Germany.
We are not responsible for delays caused by external parties such as customs, postal services, or third-party couriers.
For significant delays, please contact our support team to check the status of your order.
5. Warranty & Support
Warranty terms are defined by the supplier or manufacturer.
In case of a damaged item, please notify us within 5 business days of receiving your order and include clear photos of the defect.
Warranty does not cover damage caused by misuse or improper handling.
Depending on the case and supplier policy, solutions may include replacement, repair, or refund.
6. Privacy & Data Security
At Massagelt, we take data protection seriously. All payment details are encrypted and processed securely via third-party providers.
While we implement advanced security measures, no system is 100% immune to unauthorized access.
All customer data is stored in accordance with privacy laws and is not shared with third parties unless legally required or necessary to fulfill the service.
7. Intellectual Property
All content on this site – including text, logos, graphics, designs, and images – is the exclusive property of Massagelt or its content providers.
No part of this site may be copied, reproduced, distributed, or used commercially without prior written consent.
8. Contact Us
For questions, support, or customer service inquiries, feel free to contact us:
📧 Email: support@massagelt.com
We are committed to responding as promptly as possible.
Massagelt reserves the right to update these terms at any time without prior notice.
Use of the site and making purchases through it constitute your agreement to all the terms outlined above.
Welcome to the Massagelt website (“the Site”). By using this site and its services, you agree to the following terms and conditions. Placing an order on our site constitutes your acceptance of these terms, so we recommend reviewing them carefully.
1. Services
The site offers a variety of wellness and massage-related products, supplied by external vendors and shipped directly to customers via international delivery services. Product and shipping availability may vary based on location and supplier stock.
2. Cancellations & Changes
You may cancel your order within 14 business days from the date of delivery, in accordance with consumer protection laws.
Refund requests must be submitted within the same period and will be processed within 14–30 business days of receiving the returned item, per our refund policy.
To cancel your order, please email us at support@massagelt.com with your order details.
In case of buyer's remorse, a 5% cancellation fee or $30 USD (whichever is lower) will apply.
If the product has already shipped, the customer must wait for delivery and return it according to customer service instructions.
We reserve the right to cancel orders in the event of supplier unavailability or unexpected logistical issues.
3. Product Availability & Delivery Areas
Product availability depends on our suppliers’ stock. Some items are shipped from international warehouses, and delivery times may vary accordingly.
We reserve the right to limit shipping zones at our discretion.
4. Shipping Policy
Estimated delivery times range between 14–30 business days, depending on your location and the shipping provider.
Products are shipped from third-party suppliers worldwide, including the U.S., China, India, and Germany.
We are not responsible for delays caused by external parties such as customs, postal services, or third-party couriers.
For significant delays, please contact our support team to check the status of your order.
5. Warranty & Support
Warranty terms are defined by the supplier or manufacturer.
In case of a damaged item, please notify us within 5 business days of receiving your order and include clear photos of the defect.
Warranty does not cover damage caused by misuse or improper handling.
Depending on the case and supplier policy, solutions may include replacement, repair, or refund.
6. Privacy & Data Security
At Massagelt, we take data protection seriously. All payment details are encrypted and processed securely via third-party providers.
While we implement advanced security measures, no system is 100% immune to unauthorized access.
All customer data is stored in accordance with privacy laws and is not shared with third parties unless legally required or necessary to fulfill the service.
7. Intellectual Property
All content on this site – including text, logos, graphics, designs, and images – is the exclusive property of Massagelt or its content providers.
No part of this site may be copied, reproduced, distributed, or used commercially without prior written consent.
8. Contact Us
For questions, support, or customer service inquiries, feel free to contact us:
📧 Email: support@massagelt.com
We are committed to responding as promptly as possible.
Massagelt reserves the right to update these terms at any time without prior notice.
Use of the site and making purchases through it constitute your agreement to all the terms outlined above.
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